Terms of Service

The agreement between you and Veyda. What we provide, your responsibilities, billing through the App Store, and how disputes are handled.

These Terms of Service ("Terms") are a binding agreement between you and Veyda, LLC ("Veyda," "we," "us"). By creating an account, starting a trial, or using any Veyda service, you accept these Terms and our Privacy Policy.

Please note: section 15 contains an arbitration agreement and a class action waiver. They affect how disputes between you and Veyda are resolved. You can opt out of arbitration within 30 days of creating your account.

1. Eligibility

You must be at least 18 years old, reside in the United States, and be able to enter into binding contracts. Veyda is offered in the United States only.

2. Your account

You are responsible for safeguarding your sign in credentials and for activity on your account. Keep your account information accurate. Notify us immediately at support@veyda.com if you suspect unauthorized access.

Veyda accounts are personal. Do not share your account or use the service on behalf of another person without their explicit consent and, where applicable, legal authority to act for them.

3. What Veyda provides, and what it is not

Veyda is a software platform that helps you connect, organize, and understand your own health information: a Lifelong Health Record, plus Sage, the personal health intelligence that reasons across the data you choose to share.

Veyda is informational and educational. It is not medical care. Sage does not provide medical advice, diagnosis, or treatment, and using Veyda does not create a doctor patient relationship. The Veyda software is not a medical device. See the Medical Disclosure and the Artificial Intelligence Disclosure; both are part of these Terms. Veyda does not currently provide clinical services; if we introduce services delivered by licensed clinicians, they will be governed by separate consents presented at the time.

If you are experiencing an emergency, call 911. If you are in crisis, call or text 988.

4. Your health information

Your privacy choices, our data commitments, and your rights are governed by the Privacy Policy and, for consumer health data, the Consumer Health Data Privacy Policy. You decide what to connect, and you can disconnect sources or delete your account at any time.

5. Membership, billing, and trials

A Veyda Account is free. Veyda Membership is currently offered at $19.99 per month or $199.99 per year.

Memberships are purchased through Apple's App Store, and Apple processes the payment under your Apple account. Any free trial or introductory offer is shown at the point of purchase. Your Membership renews automatically until you cancel. Cancel in your Apple subscription settings at least 24 hours before the end of the current period to avoid the next charge. Deleting your Veyda account does not cancel an App Store subscription; that must be done through Apple.

If we change Membership pricing, the change applies at your next renewal and Apple will notify you as its rules require.

6. Refunds and cancellation

Refunds for App Store purchases are handled by Apple; you can request one through Apple's report a problem process. For marketplace purchases, return and refund terms are shown at the time of purchase, and the vendor of record is indicated on each listing.

7. The marketplace

The Veyda marketplace offers supplements, devices, and other health products. The vendor of record is shown on each listing, and some orders are fulfilled by independent vendors under their own terms presented at purchase. Statements about supplements have not been evaluated by the U.S. Food and Drug Administration, and supplements are not intended to diagnose, treat, cure, or prevent any disease. Marketplace content is not medical advice.

8. Sage by text and communications

If you activate Sage over text messaging, message and data rates from your carrier may apply, and you can stop at any time by replying STOP or deactivating in the app. We send service communications about your account, such as verification codes and important notices, while your account is active; marketing communications are optional and you can opt out any time.

9. Acceptable use

Do not:

• use Veyda for anything unlawful, or to harm yourself or others
• reverse engineer, scrape, or attempt to extract our software, models, prompts, or data
• probe or interfere with the security or availability of the service
• upload information you do not have the right to share, or impersonate another person
• use Veyda to provide medical or professional advice to others
• resell or sublicense access to the service

We may suspend or terminate accounts that violate these rules.

10. Your content

You own the data and content you bring to Veyda. You grant Veyda a limited license to host and process that content to operate, secure, and provide the service to you, and to create de-identified, aggregated statistics that do not identify you, consistent with the Privacy Policy. We do not use your content to train the third party AI models that power Sage, and nothing in these Terms grants us any right to use your content for AI training. The license ends when your content is deleted.

If you send us feedback or suggestions, we may use them to improve Veyda without obligation to you.

11. Veyda's intellectual property

Veyda, Sage, our logos, and the design of the product are owned by Veyda, LLC and protected by law. We grant you a personal, non transferable, revocable license to use the app for your own non commercial purposes while these Terms are in effect. No other rights are granted.

12. Disclaimers

Veyda is provided on an as is and as available basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non infringement. We do not warrant that the service will be uninterrupted or error free, that information surfaced by Veyda, including AI generated content, will be accurate or complete, or that any health outcome will be achieved. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Veyda's total liability for any claims arising out of or relating to the service or these Terms is limited to the greater of (a) the amount you paid Veyda in the twelve months before the claim or (b) one hundred US dollars. Veyda is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

14. Termination

You can stop using Veyda and delete your account at any time in the app (Settings, then Privacy and Data, then Delete Account). We may suspend or terminate your access if you materially violate these Terms, if required by law, or if we discontinue the service, and we will give you notice where practicable. Sections 10 through 17 survive termination.

15. Dispute resolution: arbitration agreement and class action waiver

Talk to us first. Before filing a claim, email legal@veyda.com with a description of the dispute. Most concerns can be resolved informally; we both agree to try in good faith for 30 days before starting a formal proceeding.

Arbitration. If we cannot resolve a dispute informally, you and Veyda agree to resolve it through binding individual arbitration administered by JAMS under its consumer arbitration rules, in Los Angeles County, California or remotely by video, rather than in court. Either party may instead bring an individual claim in small claims court. This agreement does not prevent you from reporting issues to government agencies, and it does not waive any right you may have to seek public injunctive relief where the law guarantees that right.

Class action waiver. Disputes will be resolved on an individual basis only. Neither you nor Veyda may participate in a class action, class arbitration, or representative proceeding against the other.

Opt out. You may opt out of this arbitration agreement by emailing legal@veyda.com within 30 days of first creating your account, with your name, account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

16. Changes to the service and these Terms

Veyda evolves, and features may change, be added, or be retired. If we make material changes to these Terms, we will notify you in the app or by email at least 30 days before they take effect. Continued use of Veyda after a change takes effect constitutes acceptance. If you do not agree to a change, stop using the service and delete your account before the change takes effect.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Subject to section 15, any court proceeding will take place in Los Angeles County, California.

18. App Store terms

You acknowledge that these Terms are between you and Veyda, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for addressing claims relating to it, including product liability, legal compliance, or intellectual property claims. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you with respect to your use of the app. You represent that you are not located in a country subject to a US government embargo and are not on any US government restricted party list.

19. General

These Terms, together with the policies they reference and any supplemental terms you accept in the app, such as marketplace terms presented before your first marketplace purchase, are the entire agreement between you and Veyda about the service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you. You consent to receive agreements, notices, and disclosures from us electronically, in the app or by email, and electronic signatures and acceptances have the same effect as ink.

20. Contact

Legal questions: legal@veyda.com

Support: support@veyda.com or (833) 698-3932

Veyda, LLC

9229 Sunset Boulevard, 8th Floor

West Hollywood, CA 90069